Returns Policy
30-day return window
You may request a return within 30 days of delivery. Sign in, open the order, and submit a return request so we can issue a return authorisation. Parcels sent back without an approved return request may be refused or delayed, and we cannot take responsibility for items lost on their way to us.
Condition we can accept
Clubs must be un-hit, with the protective film still intact on the face and the grip unused. Everything must come back in its original packaging with all headcovers, tools, spare parts, and paperwork included. A club that has been hit, even once, is no longer new and cannot be accepted as an unwanted return.
Who pays for return shipping
If you are returning an item because you changed your mind, you pay the cost of sending it back to us. If an item arrives faulty, damaged, or is not what you ordered, we cover the return shipping in full — send us photographs through the after-sales form in your order and we will arrange it.
Items we cannot take back
Golf balls, gloves, and other consumables once the packaging is opened; any club that has been custom-fitted, re-shafted, re-gripped, cut to length, or personalised to your specification; and items marked as final sale. Custom-made goods are excluded from the statutory right of withdrawal because they cannot be resold.
Reduced refunds
You are welcome to inspect an item as you would in a shop. If it comes back showing handling beyond that — scuffs, missing packaging, removed film, signs of play — we may reduce your refund to reflect the loss in value, and we will tell you the amount before we process it.
Faulty items
If something is defective, contact us with the order number and photographs. We will arrange a repair or a replacement, and where neither is possible we will refund you in full including the original delivery cost. This is separate from, and additional to, any warranty offered by the manufacturer.
Customers in the EU and UK
You have a statutory right to withdraw from your purchase within 14 days of delivery without giving a reason, in addition to the 30-day window above. Tell us within those 14 days and return the goods within 14 days of telling us. We refund the purchase price and the standard delivery charge — where you chose a faster delivery option, we refund the standard rate only. As set out above, you bear the direct cost of returning the goods.
What a refund covers
For a faulty, damaged, or incorrect item you get everything back, including what you paid for delivery. For a change of mind outside the statutory withdrawal period, we refund the price of the goods; the original delivery charge and the import duties we paid to land the parcel with you are not recoverable once cleared, so they are not refunded.
Refunds
Refunds go back to the original payment method. We process them within 14 days, and we may wait until the goods reach us and have been checked before releasing the money. Depending on your bank or card issuer it can take a few more days to appear on your statement.